Terms of Service
Last updated: December 2025
Welcome to SparkOS, the creativity intelligence platform by Chase & Marshal Limited. These Terms of Service govern your use of our platform and services. Please read them carefully before using SparkOS.
Acceptance of Terms
- By accessing or using SparkOS, you agree to be bound by these Terms of Service
- If you do not agree to these terms, you must not use our services
- We may update these terms from time to time; continued use constitutes acceptance
- You must be at least 18 years old to create an account
- You are responsible for maintaining the confidentiality of your account credentials
Service Description
- SparkOS is a creativity intelligence platform offering assessments, idea validation, and coaching tools
- Features vary by subscription tier (Free, Intermediate, Pro, Enterprise)
- We reserve the right to modify, suspend, or discontinue features with reasonable notice
- Service availability is provided on an 'as is' basis without guaranteed uptime
- AI-powered features use machine learning and may produce varied results
Subscriptions & Payments
- Paid subscriptions are billed monthly or annually as selected
- Prices are in NZD unless otherwise stated and exclude applicable taxes
- Free tier: Limited to 3 ideas with basic features
- Intermediate tier: $24.50/month - Unlimited ideas and Priority Matrix
- Pro tier: $49.50/month - Includes ECHO Co-Pilot and Creativity Lab
- Enterprise tier: $114.50/month - Full access including 7Ps Audit and 5 team seats
- Additional team seats available for Pro ($19/month) and Enterprise ($34.50/month)
- Subscriptions renew automatically unless cancelled before the renewal date
Cancellation & Refunds
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of your current billing period
- No partial refunds are provided for unused portions of subscription periods
- Refund requests for exceptional circumstances may be considered on a case-by-case basis
- Upon cancellation, you retain access until your paid period expires
- Your data remains available for export for 30 days after account closure
Intellectual Property
- SparkOS, including its design, features, and content, is owned by Chase & Marshal Limited
- You retain ownership of ideas and content you create within SparkOS
- By using SparkOS, you grant us a licence to process your content to provide our services
- You may not copy, modify, or distribute SparkOS software or proprietary methodologies
- The Brick Test, IDEAL framework, ECHO, and FuseHead are proprietary to Chase & Marshal
- Feedback you provide may be used to improve our services without compensation
Prohibited Conduct
- Using SparkOS for any unlawful purpose or to violate any laws
- Attempting to gain unauthorised access to other users' accounts or data
- Interfering with or disrupting the service or its infrastructure
- Uploading malicious code, viruses, or harmful content
- Using automated tools to scrape or extract data from SparkOS
- Impersonating others or providing false account information
- Sharing account credentials or allowing unauthorised access
- Using the service in ways that could harm Chase & Marshal's reputation
Limitation of Liability
- SparkOS is provided 'as is' without warranties of any kind
- We do not guarantee specific outcomes from using our creativity tools
- AI-generated insights are for informational purposes and should not replace professional advice
- Chase & Marshal shall not be liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount paid for your subscription in the past 12 months
- Some jurisdictions do not allow liability limitations; these terms apply to the fullest extent permitted
Contact & Governing Law
These terms are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of New Zealand.
For questions about these terms, contact:
Email: legal@chasemarshal.com
Chase & Marshal Limited
Auckland, New Zealand
